Cellsoft Technologies Customer Data Backup Policy

1. Introduction

At Cellsoft Technologies, we recognize the critical importance of safeguarding customer data. This Customer Data Backup Policy outlines our commitment to the security, availability, and integrity of customer data. We establish procedures and standards for regular data backups to ensure that customer data remains protected and recoverable in the event of unforeseen incidents.

2. Data Classification

Cellsoft Technologies classifies customer data into the following categories:

  • Critical Data: Customer data that is essential for business operations and continuity.
  • Important Data: Customer data that is significant but not critical for immediate business operations.
  • Non-Essential Data: Customer data that is not critical and can be recreated or replaced.
3. Data Backup Procedures
3.1. Frequency of Backups
  • Critical Data: Daily backups
  • Important Data: Weekly backups
  • Non-Essential Data: Monthly backups
3.2. Backup Retention
  • Critical Data: 30-day retention
  • Important Data: 90-day retention
  • Non-Essential Data: 180-day retention
3.3. Backup Methods
  • Incremental backups for daily and weekly backups.
  • Full backups for monthly backups.
  • Data should be encrypted both in transit and at rest.
3.4. Backup Testing
  • Regular testing and validation of backups to ensure data recoverability.
  • Testing should be conducted at least quarterly.
3.5. Backup Media Handling
  • Backup media will be stored securely in an offsite location to safeguard against physical disasters.
  • Offsite storage should be climate-controlled and secure.
4. Data Recovery
4.1. Recovery Point Objective (RPO)
  • The RPO for Critical Data is 48 hours.
  • The RPO for Important Data is 7 days.
  • The RPO for Non-Essential Data is 30 days.
4.2. Recovery Time Objective (RTO)
  • The RTO for Critical Data is 48 hours.
  • The RTO for Important Data is 72 hours.
  • The RTO for Non-Essential Data is 7 days.
4.3. Data Restoration Procedure
  • Trained personnel will be responsible for data restoration.
  • Data restoration should be documented for audit and compliance purposes.
5. Backup Monitoring
  • Regular monitoring and alerting for backup failures.
  • Immediate action to address backup issues and ensure data continuity.
6. Compliance and Auditing
  • Regular audits of backup processes and data restoration procedures will be conducted.
  • Cellsoft Technologies will adhere to all relevant legal and regulatory requirements.
7. Employee Training
  • All employees involved in data backup and recovery processes will receive training and be aware of their responsibilities.
8. Policy Review

This Customer Data Backup Policy will be reviewed annually or as needed to ensure its effectiveness and alignment with evolving security practices and regulations.

9. Enforcement

Non-compliance with this policy may result in disciplinary actions, up to and including termination of employment. Violations may also lead to legal action if applicable.

10. Conclusion

Cellsoft Technologies is committed to preserving the integrity and availability of customer data through this robust backup policy. By adhering to these guidelines, we assure our customers of the security and recoverability of their valuable data.

This Customer Data Backup Policy is effective as of 01/01/2023 and supersedes all prior policies and guidelines.